FAQ

What is Child Art Print?

Child Art Print is a brand created to celebrate children’s creativity and expression. Kids’ artworks are brilliantly authentic as kids draw what they love, feel and experience. At the same time every parent knows that drawings often represent new milestones in kid’s development.

Therefore, we love turning these creations into high-quality art prints creating a memorable family keepsake.

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How does it work?

Go from Doodles to Masterpieces in just 3 steps:

Step 1: Take a photo of your kid’s drawing in good natural light, for example next to a window with plenty of daylight and make sure you camera is at level and as close to the drawing as possible.

Step 2: Choose poster layout you like the most and start designing in our editor by uploading the photo of the original drawing and customizing the text. You can always switch to another poster layout by choosing designs in Design field of our editor. 

Note that poster preview is only provisional and is not the final art print design.

Step 3: Once you place the order, we get busy. We professionally edit to highlight originality of the drawing while removing all imperfections, thus empowering your kid’s creativity to shine like true art. 

Once final design is ready, we email it to you for approval. At this point you can submit additional corrections until you are 100% happy with the result. 

After your approval we print your stunning art print and ship it to you.

How do I take good pictures of my kid’s drawings?

Light

Take the picture in the natural daylight if possible, however, make sure to avoid intense direct sunlight as it can distort the colors and make the photo overly dramatic. Take it outside if possible or near the window to ensure even lighting. 

If you use artificial light, make sure it is as white as possible and is not directed from one side. Several light sources that are distributed evenly will help you to get better quality when taking a photo.

Do NOT use the flashlight. 

Resolution

Take pictures in the best available quality for you. Hold camera as close as possible to the drawing, make sure the drawing is in full focus, not blurry and keep your hands steady. Upload pictures in full size without compression. 

Angle and Alignment

Take the picture as level as possible to ensure that drawing dimensions are not distorted.

Editing

We don’t recommend you edit the photos before uploading unless you have some photo editing experience. We will edit your final design for the best results so that you and your child can get the best art print.

My picture is cropped in a way I don’t like and I can’t move it. Will it be printed this way?

Don’t worry if some important element of the drawing is cut out or cropped in the preview. 

Firstly, you can leave a note in the comments field to ask us to include and/or remove certain parts of the drawing. 

Secondly, when you place the order, we receive full picture and we will resize and edit to achieve best printing results. 

Thirdly, before printing we always send you an email with the final design for your approval. You can request changes to the design at this point and we will implement them at no cost to make sure you are 100% happy with your print.

Will the placement of the drawing be same as on the preview?

As you can’t yet adjust placement of the photo in our editor, we usually resize and place a photo to achieve best visual results.

What happens during editing process?

We start by removing little imperfections, wrinkles and stains. We correct the light and enhance the drawing to highlight artistic expression of your kids. The photo is placed optimally on your chosen layout.

If you ordered an Art Book, we layout all the art and design the book.

How long will it take to edit my order and when will I get my order for review?

Normally, we will process your order within 3-4 days and you will then receive an email from us to review the final design.

During busy times it could take 3-6 days. 

Note that we send your posters to print only after your approval of the final design.

Can I change or cancel my order after I submit it?

If you need to make changes or cancel the order, please contact us via hello@childartprint.com as soon as possible. Although, we can’t guarantee that your order can be changed or cancelled after you have submitted your approval of the final design via the email. 

What does it mean if I provide my pictures for marketing purposes? 

Kids’ artwork is so authentic and fun it should be shared with the world. We would be grateful for the opportunity to share your kid’s artwork and inspire others to create stunning art posters. 

When you tick of the box to allow us to use your poster for marketing purposes we might publish it on our social media channels or webpage. If we choose to do so, you will get a 5% refund on your order as a thank you note.

Do you ship to my country?

We ship worldwide and our standard shipping is free.

How long does delivery take?

Standard free delivery takes 3-5 working days after final design approval.

Express shipping takes 2-4 days after final design approval in most locations. 

What paper do you use?

All our art print are printed on museum-quality, FSC-certified paper (200/gsm). It is sustainably sourced and will last for a lifetime without colors fading out or paper becoming yellow.

What print sizes do you offer?

Our posters are available in sizes 30x40 cm, 40x50 cm and 50x70 cm.

Framed art collages are available in sizes 50x50 and 70x70 cm.

Art book sizes: 21x28 cm and 28x28 cm.

Can I order prints in other sizes?

No, not at the moment, but sign-up to our newsletter to keep an eye on the new product launches.

Is frame included?

Regular posters come without frames. All pictures are for illustration purposes only.

The framed collages are sold with wooden frames in natural wood, white and black.

What is return policy?

We have a 14-day return policy, which means that you can decide to return your items 14 days after receiving it. Please contact us via hello@childartprint.com if you wish to get refunded. 

My order arrive damaged, what do I do?

If there are any issues with your order, please contact us via hello@childartprint.com. Our team will swiftly find a solution.

What about customs?

VAT is included in the price when shopping in EU. Outside European Union customs might be applied at the border. 

What payment options do you offer?

You can pay with popular payment methods, including:

  • Visa/Mastercard/Amex
  • Paypal
  • IDeal

I have more questions, how do you contact you?

You are welcome to contact us via email hello@childartprint.com or reach out on our social media channels.